News & Notes

At Heart of the Valley, you our volunteers are very important to us. Without you the services our seniors enjoy would not be possible. We would like to keep you up–to–date on the happenings within our organization. We hope you find it helpful.

heart guy holding News and Notes sign

A message from Our Volunteer Coordinator, Kirby Cristobal

photo of Kirby, our Volunteer Coordinator

Heart of the Valley, SERVICES FOR SENIORS, Inc. is a volunteer agency. At Heart of the Valley we all volunteer, including staff and Board Members!

We provide transportation, in house services such as yardwork, organization, handyman, computer assistance and others. Household Hazardous Waste, 5D Pharmaceutical Disposal, Safe At Home are among our many special programs. In addition to volunteering directly with our seniors we have virtual opportunities, office administrative positions and program assistant positions available. Although our office hours are 9am to 1pm Monday through Friday our volunteer services are available 9am to 9pm seven days a week. Our volunteers can select the type of service, the dates and hours that fit their schedule and commitment.

Because volunteers are truly the heart and engine of our agency, we strive to give them a home; to create a place they feel comfortable and appreciated for all that they give. Every day our clients let us know how they truly value our volunteers and the services they provide. We hear how life changing, not only to the seniors we serve, but to their families who live out of town, state or country. At Heart of the Valley, our volunteers are able to give peace of mind reaching far beyond the services they provide.

Kirby M. Cristobal
Volunteer Coordinator
Heart of the Valley, SERVICES FOR SENIORS, Inc.

Greetings from Our New Administrative Manager, Donna Young

Headshot of Donnoa Young, Administrative Manager

Hello devoted HOV volunteers!

I am the new Administrative Manager, Donna Young.  I have been the Tuesday office volunteer with Heart of the Valley, since 2012.  So I hope my transition into this new role will be a smooth one.

Thank you Eleanor!

I would like to thank Eleanor for showing me how to continue the wonderful job she was doing.  We will miss seeing Eleanor, day-to-day in the office.  However she continues to help us with Special Projects, provides rides to our seniors, and answers our questions when they arise.

Our Office is Here to Help

I would like to office to be a bridge to help you, our wonderful volunteers, best communicate with our clients and truly enjoy helping them.  Please don’t hesitate to make suggestions or let us know how we might make things run more smoothly.  We can’t promise to institute everyone’s suggestions, but we will certainly listen.  Please call the office at (408) 241-1571 or email me at

Using the Online Jobs Board

Our new online Volunteer Jobs Board has been great for some and not for others.  Here are some reasons why some of our volunteers love it!

  • They can better plan how they would like to help in the coming weeks
  • They have a nice history of who they helped and when
  • It’s fun to be able to see all the jobs available, instead of hearing about just one when the office calls
  • They can choose to sign up to do something different, like gardening for a client they enjoy
  • They don’t have to worry about writing information down, they can look at it from their Volunteer Portal
  • Their mileage records can be used for tax purposes

Change Can Be Scary

We value each and every one of our volunteers.  So if you need a little help getting started, we would be happy to provide additional help.  We even have fellow volunteers who would love to help you become comfortable with using the Volunteer Portal.  Just let our office know if that might interest you.

Keeping it Old School

We understand that some of you volunteers prefer the personal touch of getting a phone call about a service, and we are hoping to keep you busy too!  But if you have been waiting for our next call and it hasn’t come for a while, please give our office a call at (408) 241-1571 and remind us about the types of services that might interest you!

I look forward to working with all of you!   -Donna 🙂


Heartfelt Words from Our Executive Director, Glenda Cresap

Headshot of Glenda Cresap, Executive Director of Heart of the Valley

Volunteers are at the heart of all that we do all year round. The specialized skills and friendly “can-do” attitude offered by our volunteers are what enable us to provide services to our senior community on such a large scale. With a small part time staff of three, volunteers are crucial not only in the field with our seniors, but also working in our office, supplying their expertise on special projects and serving on our Board of Directors.

Because our volunteers are actively engaged in being the change they want to see in the world, they give us the capacity to expand our services and programs to the benefit of our clients. All of us at Heart of the Valley are so humbled and grateful that our volunteers stand with us to support senior independence.

Thank you volunteers for the passion, kindness and commitment you bring along with your valuable time to the seniors at Heart of the Valley. Each and every one of you brings something unique and invaluable to the clients who call for services. We hear from clients everyday who tell us how caring and helpful our volunteers are. Talk about inspiring!
You are all super heroes to me. You give so much and ask nothing in return. We are so grateful for all you do and hope you continue your service with us. Always know that you are an important part of Heart of the Valley’s life-improving work!